Workplace Management

WORKPLACE MANAGEMENT

Globalisation of FM service delivery requires the CRE executive to understand the scope and service levels provided across the portfolio.

PACS IWMS provides the ability to fully capture and analyse the service delivery solution across the portfolio and provide full integration with asset management to deliver enhanced productivity and improved financial performance.

why pacs

REDUCE COST

Significantly lower cost compare to competitors silo systems

Improve performance

What gets measured gets improved

Enhance Intelligence

Advanced business analytics

Universal Access

Provides a single version of the truth to those that need it, when and where they need it

E2E Integration

Operational platform fully integrated with procure to pay system

Auditability

Manage contractual risk and provide full transparency of decisions

Simplicity

User friendly customisable solution

Join the Dots

Fully integrated workflow processes across the platform

KEY FEATURES

Service Management

Create and manage the service catalogue for each site across the portfolio.

Capture which services are in scope, the service specification, who delivers the service, service delivery FTE’s, service operating hours, commercial model and any relevant service data points.

Track service model variations to reflect space and occupancy levels.

Asset Management

Capture a comprehensive asset register using industry standard hierarchy.

Assess asset condition and criticality to inform maintenance regime.

Provide rolling capital plan for all assets across the portfolio.

PPM schedule for all planned and statutory maintenance.

Assign QR codes to each asset to simplify tracking and auditability of assets.

Helpdesk Service

User friendly help desk accessible for all end users via mobile device.

Create, track and progress tickets.

Measure performance against client specific KPI’s – response/fix times, etc.

Collect end user feedback on help desk tickets via automated experience indicator.

Digitised work/task schedules & Quality assurance audits.

Customer Management

Capture and manage your internal and external customer contracts, including scope of service, change notices, contract performance KPI’s/obligations, communications log and satisfaction surveys.

Critical date management and notifications for all client contracts.