PACS-TOOLS
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PACS-CRM Customer Relationship Management

PACS-CRM Customer Relationship Management

 

Our customer relation management module is specifically designed for our real estate clients to manage their customer relationships

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In todays business environment every real estate manager needs to be close to their customers (internal business units or external clients). Understanding their needs, aligning the real estate goals and delivering against their objectives is key to success. Having the ability to cut and carve data by client group is essential.

Having a fully integrated tool that links the clients objectives across the whole real estate cycle is invaluable.

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Functionality:

  • Flexible multi tiered client contact database to enable reporting by client Internal business unit or external client).
  • Client contract database, including contract abstract and variation log.
  • Client communications log with notifications.
  • Action tracker.
  • Client account planning tool.
  • Client performance measurement tool – KPI’s.
  • Client Contract Quality Assessment tool (SQA) – Monitor contract compliance and non conformances.
  • Client satisfaction survey tool.

Benefits:

  • Ensure alignment with client objectives.
  • Share client communications with those that need it.
  • Create and maintain client account plans.
  • Measure client satisfaction/experience levels.
  • Maintain and share records of client communications.
  • Record Client commitments and track actions across the organisation.
  • Share client contracts across the organisation.